A. Warranty Reference Table
Products: Products sold through Franklin Electric dealers
|Warranty Length: 3 Years (extended warranty)||Product: IPS, IPS-RV, SMS, P-Series Drive.Products must be used in conjunction with a Franklin Electric pump and motor, or purchaser must be a Franklin Key Dealer||Terms:
Key Dealer Extended Warranty.
|Warranty Length: 3 Years (Key dealer extended warranty)||Product: All FCS pump drives and controls if purchaser is a Key Dealer||Terms:
Key Dealer Extended Warranty.
|Warranty Length: 1 Year||Product: All FCS pump drives and controls unless otherwise specified.||Terms:
Franklin Electric limited Warranty.
|Products: Products sold through Franklin Control Systems dealers||Warranty Length: 5 Year||Product: Magnetic Contactors, Magnetic Starters, Electronic Overloads, Molded Case Circuit Breakers and P Series Drives in Variable Torque Applications.||Terms: FCS HVAC- Industrial warranty policies.
|Warranty Length: 18 month||Product: Everything else not listed above||Terms: FCS HVAC- Industrial warranty policies.
B. Warranty Documents
Except as set forth in an Extended Warranty, for one (1) year from the date of installation, but in no event more than two (2) years from the date of manufacture, Franklin hereby warrants to the purchaser (“Purchaser”) of Franklin’s products that, for the applicable warranty period, the products purchased will (i) be free from defects in workmanship and material at the time of shipment, (ii) perform consistently with samples previously supplied and (iii) conform to the specifications published or agreed to in writing between the purchaser and Franklin. This limited warranty extends only to products purchased directly from Franklin. If a product is purchased other than from a distributor or directly from Franklin, such product must be installed by a Franklin Certified Installer for this limited warranty to apply. This limited warranty is not assignable or transferable to any subsequent purchaser or user.
a. THIS LIMITED WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, WRITTEN OR ORAL, STATUTORY, EXPRESS, OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. PURCHASER’S SOLE AND EXCLUSIVE REMEDY FOR FRANKLIN’S BREACH OF ITS OBLIGATIONS HEREUNDER, INCLUDING BREACH OF ANY EXPRESS OR IMPLIED WARRANTY OR OTHERWISE, UNLESS PROVIDED ON THE FACE HEREOF OR IN A WRITTEN INSTRUMENT MADE PART OF THIS LIMITED WARRANTY, SHALL BE FOR THE PURCHASE PRICE PAID TO FRANKLIN FOR THE NONCONFORMING OR DEFECTIVE PRODUCT OR FOR THE REPAIR OR REPLACEMENT OF NONCONFORMING OR DEFECTIVE PRODUCT, AT FRANKLIN’S ELECTION. ANY FRANKLIN PRODUCT WHICH FRANKLIN DETERMINES TO BE DEFECTIVE WITHIN THE WARRANTY PERIOD SHALL BE, AT FRANKLIN’S SOLE OPTION, REPAIRED, REPLACED, OR A REFUND OF THE PURCHASE PRICE PAID. Some states do not allow limitations on how long an implied warranty lasts, therefore, the limitations and exclusions relating to the products may not apply.
b. WITHOUT LIMITING THE GENERALITY OF THE EXCLUSIONS OF THIS LIMITED WARRANTY, FRANKLIN SHALL NOT BE LIABLE TO THE PURCHASER OR ANY THIRD PARTY FOR ANY AND ALL (i) INCIDENTAL EXPENSES OR OTHER CHARGES, COSTS, EXPENSES (INCLUDING COSTS OF INSPECTION, TESTING, STORAGE, OR TRANSPORTATION) OR (ii) DAMAGES, INCLUDING CONSEQUENTIAL, SPECIAL DAMAGES, PUNITIVE OR INDIRECT DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOST TIME AND LOST BUSINESS OPPORTUNITIES, REGARDLESS OF WHETHER FRANKLIN IS OR IS SHOWN TO BE AT FAULT, AND REGARDLESS OF WHETHER THERE IS OR THERE IS SHOWN TO HAVE BEEN A DEFECT IN MATERIALS OR WORKMANSHIP, NEGLIGENCE IN MANUFACTURE OR DESIGN, OR A FAILURE TO WARN.
c. Franklin’s liability arising out of the sale or delivery of its products, or their use, whether based upon warranty contract, negligence, or otherwise, shall not in any case exceed the cost of repair or replacement of the product and, upon expiration of any applicable warranty period, any and all such liability shall terminate.
d. Without limiting the generality of the exclusions of this limited warranty, Franklin does not warrant the adequacy of any specifications provided directly or indirectly by a purchaser or that Franklin’s products will perform in accordance with such specifications. This limited warranty does not apply to any products that have been subject to misuse (including use in a manner inconsistent with the design of the product), abuse, neglect, accident or improper installation or maintenance, or to products that have been altered or repaired by any person or entity other than Franklin or its authorized representatives.
e. Unless otherwise specified in an Extended Warranty authorized by Franklin for a specific product or product line, this limited warranty does not apply to performance caused by abrasive materials, corrosion due to aggressive conditions or improper voltage supply
f. With respect to motors and pumps, the following conditions automatically void this limited warranty:
1. Mud or sand deposits which indicate that the motor has been submerged in mud or sand.
2. Physical damage as evidenced by bent shaft, broken or chipped castings, or broken or bent thrust parts.
3. Sand damage as indicated by abrasive wear of motor seals or splines.
4. Lightning damage (often referred to as high voltage surge damage).
5. Electrical failures due to the use of non-approved overload protection.
6. Unauthorized disassembly.
Key Dealer Extended Warranty
|4" Standard Capacity Pumps/Pump Ends||60 months/66 months(1)|
|4" High Capacity Pump Ends||60 months/66 months(1)|
|SubDrive QuickPAK Systems||PMA 60 months/66 months - Drive 24/36 months(2)|
|Inline Constant Pressure Systems||36 months(3)|
|6" High Capacity Pump Ends||36 months(4)|
|Sub Turbines and SR Series||36 months(4)|
|Jet Pumps||36 months|
|Sump, Sewage, Eluent Pumps, and HHFE||36 months|
|End Suction Centrifugals up to 2 hp||36 months(5)|
(1) 5 years (60 months) from date of installation or 66 months from manufacture date code, whichever occurs ﬁrst. Must be installed with Franklin Electric
pump end and Franklin Electric control box or SubDrive. Otherwise, the Key Dealer receives a 36-month warranty from manufacture date code.
(2) Pump and motor - 5 years (60 months) from date of installation or 66 months from manufacture date code, whichever occurs ﬁrst. Drive - 24 months from
date of installation and 36 months from manufacture date code. Abrasive damage is not covered.
(3) Key Dealer extended warranty is 24 months from date of installation, not to exceed 36 months from manufacture date code.
(4) Only when installed with a Franklin Electric motor.
(5) Not to include FPS Irrigation & Industrial Surface catalog products.
Motors, Drives, and Controls
|up to 2 hp||3 to 5 hp||7.5 hp||10 hp||15 hp||20 to 200 hp|
|4" Motors (Water Well and SandFighter only)||4" Motors (Water Well and SandFighter only)(up to 2 hp): 60 months||4" Motors (Water Well and SandFighter only)(3 to 5 hp): 60 months(6)||4" Motors (Water Well and SandFighter only)(7.5 hp): 60 months(6)||4" Motors (Water Well and SandFighter only)(10 hp): 60 months(6)||4" Motors (Water Well and SandFighter only)(15 hp): 60 months(6)|
|Single-Phase Control Boxes||Single-Phase Control Boxes(up to 2 hp): 36 months||Single-Phase Control Boxes(3 to 5 hp): 36 months||Single-Phase Control Boxes(7.5 hp): 36 months||Single-Phase Control Boxes(10 hp): 36 months||Single-Phase Control Boxes(15 hp): 36 months|
|SubDrive/MonoDrive||SubDrive/MonoDrive(up to 2 hp): 36 months||SubDrive/MonoDrive(3 to 5 hp): 36 months|
|Franklin Control Systems Pump Starters and VFDs||Franklin Control Systems Pump Starters and VFDs(up to 2 hp): 36 months(8)||Franklin Control Systems Pump Starters and VFDs(3 to 5 hp): 36 months(8)||Franklin Control Systems Pump Starters and VFDs(7.5 hp): 36 months(8)||Franklin Control Systems Pump Starters and VFDs(10 hp): 36 months(8)||Franklin Control Systems Pump Starters and VFDs(15 hp): 36 months(8)||Franklin Control Systems Pump Starters and VFDs(20 to 200 hp): 36 months(8)|
|Single-Phase Protection||Single-Phase Protection(up to 2 hp): 36 months||Single-Phase Protection(3 to 5 hp): 36 months|
|6" Three-Phase Motors w/Franklin Electric control||6" Three-Phase Motors w/Franklin Electric control(3 to 5 hp): 36 months(7)||6" Three-Phase Motors w/Franklin Electric control(7.5 hp): 36 months(7)||6" Three-Phase Motors w/Franklin Electric control(10 hp): 36 months(7)||6" Three-Phase Motors w/Franklin Electric control(15 hp): 36 months(7)||6" Three-Phase Motors w/Franklin Electric control(20 to 200 hp): 36 months(7)|
|8" Motors w/Franklin Electric control||8" Motors w/Franklin Electric control(20 to 200 hp): 36 months(7)|
|Three-Phase Panels||Three-Phase Panels(3 to 5 hp): 36 months||Three-Phase Panels(7.5 hp): 36 months||Three-Phase Panels(10 hp): 36 months||Three-Phase Panels(15 hp): 36 months||Three-Phase Panels(20 to 200 hp): 36 months|
|Three-Phase Protection||Three-Phase Protection(3 to 5 hp): 36 months||Three-Phase Protection(7.5 hp): 36 months||Three-Phase Protection(10 hp): 36 months||Three-Phase Protection(15 hp): 36 months||Three-Phase Protection(20 to 200 hp): 36 months|
Products such as Severe Service, CBM, 316SS, and Oil Stripper do not have a warranty period due to the extreme nature of the installations.
(6) Only when installed with a Franklin Electric control box, SubMonitor or Franklin Electric drive family system. Otherwise, 12/24 month warranty from manufacture date code applies. Any 3 hp or larger 4-inch motor greater than 36 months from manufacture date code must be returned for warranty analysis.
(7) Key Dealer extended warranty is 36 months from date of installation, but in no event to exceed 48 months from the date of manufacture, when installed with a new Franklin Electric drive, control or panel, based on properly set parameters and completed Key Dealer warranty registration submitted within 30 days of installation. Otherwise, Franklin Electric’s standard warranty applies.
(8) Key Dealer Extended Warranty is 36 months from date code against defects in material or workmanship on all Franklin Control Systems Pump Starters,
Variable Frequency Drives (VFD), and/or panel.
Key Dealer Extended Warranty Requirements
Dealer must be registered in the Franklin Electric Key Dealer Program when eligible products are purchased.
All warranty claims must be submitted to, and processed through, an authorized Franklin Electric distributor.
Extended warranty period is measured from manufacture date code on the product unless noted above.
Extended warranty only covers defects in material and workmanship and does not apply to any product that has been subject to negligence, misapplication, improper
installation or maintenance. The motor, pump, and control must be installed according to Franklin Electric recommendations found in the AIM Manual. Franklin Electric
reserves the right to void warranty if it is determined that well conditions or the application of the product caused the equipment failure. Some examples of motor/pump/control failures that are not covered under this policy include, but are not limited to: top feeding wells without a motor ﬂow sleeve, water hammer, electrical surges, lightning, improper control settings and upthrust. Refer to the Franklin Electric Limited Warranty statement and Field Reference Guide for additional details.
Franklin Electric reserves the right to warrant and replace only the defective part or assembly component. Warranty does not apply to items that may need to be replaced
under normal wear: pump shaft seals, capacitors, pressure switches, etc.
Four-inch single-phase and three-phase Franklin Electric motors must be used with Franklin Electric control boxes or drive systems. Six-inch single-phase motors do
For clean water applications only (excluding sewage and eluent pumps). Four-inch Sand Fighter, coalbed methane, and other specialty motors are not covered by
Warranty valid in the USA and Canada only.
Replacement products provided under the Extended Warranty policy shall have a warranty period for balance of the remaining warranty of the original product sold to
the registered Franklin Electric Key Dealer.
Franklin Electric products sold via the internet or any other non-authorized source do not qualify for Key Dealer program terms.
Franklin Electric's Limited Warranty can be found at keydealer.franklin-electric.com.
Warranty – HVAC and Industrial Products
FRANKLIN CONTROL SYSTEMS (FCS) IS PROVIDING THIS WARRANTY IN LIEU OF ALL OTHER EXPRESS OR IMPLIED WARRANTIES (EXCEPT WARRANTIES OF TITLE), INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THIS WARRANTY IS BUYER’S EXCLUSIVE REMEDY FOR ALL CLAIMS AGAINST FRANKLIN CONTROL SYSTEMS. FRANKLIN CONTROL SYSTEMS SHALL NOT BE LIABLE FOR ANY CONSEQUENTIAL OR INCIDENETAL DAMAGES. FRANKLIN CONTROL SYSTEMS TOTAL LIABILITY FOR ALL CLAIMS SHALL BE LIMITED TO THE PRICE PAID FOR ITS PRODUCT.
Franklin Control Systems warrants equipment manufactured by it and sold through authorized sales channels to be free from defects in materials and workmanship from date of invoice by Franklin Control Systems or its authorized sales channel as follows: 5 Year Warranty: Magnetic Contactors, Magnetic Starters, Electronic Overloads, Molded Case Circuit Breakers and P Series Drives in Variable Torque Applications. 18 Month Warranty: All other products. If within such period any applicable equipment shall be proved to Franklin Control Systems’ satisfaction to be non-conforming, such equipment shall be repaired or replaced at Franklin Control Systems option. This is the exclusive remedy for any breach of warranty. This warranty shall not apply (a) to equipment not manufactured by Franklin Control Systems, (b) to equipment that has been repaired or altered by other than Franklin Control Systems so as, in its judgment, to affect the same adversely, or (c) to equipment that has been subjected to negligence, accident, or damage by circumstances beyond Franklin Control Systems’ control, or improper installation, operation, maintenance or storage, or to other than normal use or service within rated electrical, environmental and mechanical endurance specifications for equipment. Warranty does not cover items that wear with use which require periodic maintenance or replacement; including but not limited to drive fans, drive capacitors, keypads, actuators, contactor contact points and equipment terminals. Specific maintenance for each product must follow Franklin Control Systems recommended practice as detailed in the product user manuals. Failure to properly follow maintenance procedures including, failure to replace wear items as specified in the user manual may void warranty. Non-conforming products must be returned at Franklin Control Systems’ expense for evaluation unless this is waived in writing. Replacement products may be new or reconditioned. The foregoing warranties do not cover reimbursement for labor, transportation, removal, installation, temporary power, or any other expenses that may be incurred in connection with repair or replacement. These disclaimers and limitations of remedies apply to all warranties offered to Purchaser and to all Purchase Orders.
THE WARRANTIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER EXPRESSED OR IMPLIED WARRANTIES (EXCEPT WARRANTIES OF TITLE), INCLUDING, BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
Except as may be expressly provided in an authorized writing by Franklin Control Systems, Franklin Control Systems shall not be subject to any other obligations or liabilities whatsoever, other than as stated above with respect to equipment sold or services rendered by Franklin Control Systems . Notwithstanding anything to the contrary herein contained FRANKLIN CONTROL SYSTEMS, ITS CONTRACTORS AND SUPPLIERS OF ANY TIER, SHALL NOT BE LIABLE IN CONTRACT, IN TORT (INCLUDING NEGLIGENCE OR STRICT LIABILITY) OR OTHERWISE FOR LOST TIME, LOST PROFITS, OR SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND WHATSOEVER. THE REMEDIES OF THE PURCHASER ARE EXCLUSIVE AND THE TOTAL CUMULATIVE LIABILITY OF FRANKLIN CONTROL SYSTEMS, ITS CONTRACTORS AND SUPPLIERS OF ANY TIER, WITH RESPECT TO THIS CONTRACT OR ANYTHING DONE IN CONNECTION THEREWITH, SUCH AS THE USE OF ANY PRODUCT COVERED BY OR FURNISHED UNDER THE CONTRACT, WHETHER IN CONTRACT, IN TORT (INCLUDING NEGLIGENCE OR STRICT LIABILITY) OR OTHERWISE, SHALL NOT EXCEED THE PRICE OF THE PRODUCT, PART, OR SERVICE ON WHICH SUCH LIABILITY IS BASED.
RETURN OF EQUIPMENT: Warranty Returns: Contact Franklin Control Systems for a Return Material Authorization (RMA) regarding equipment under warranty. Non-warranty Returns: Products returned for restock are subject to a 30% charge. Non-standard products (including those having electrical modifications or private labeling) may not be returned, except for warranty service. Acceptance of products for restock is at Franklin Control Systems’ sole discretion.
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